C A P T U R E

We understand the critical need for our clients to obtain third-party not-at-fault details quickly and accurately, then for contact to be made with the affected party without delay. Through our dedicated Capture division, we leverage advanced technology and expertise to ensure that we deliver market-leading capture services.  

Mandalay 

Our innovative communication system combines our Copley and ChatBot technology with video messaging capabilities to provide the customer with multi-channel communication whilst also providing automation to the insurer. Our system uses analytics to understand user behaviour and offer insights and customised process improvement recommendations to the insurer.   

The multi award-winning system can support a range of customers through their accident journey, including FNOL and liability enquiries. However, it was designed for and specialises in capturing non-fault third parties or evidencing Copley-compliant offers of service. It offers immediate responses to customer inquiries, reducing wait times compared to traditional customer service channels, leading to faster problem resolution and enhanced customer satisfaction. 

Mandalay+ 

All the above, plus a dedicated team of third-party capture specialists for those who would benefit from a fully outsourced solution that finds the perfect balance between technology and people. 

In short, our system improves the customer journey, allows the client to utilise their operational staff on matters that truly require their attention, and provides cost protection by evidencing the offer the at-fault insurer has made.