Strong ethics and commitment in exceptional customer service is what brought our founders together. We grew tired of the ‘say one thing, do another’ culture, so Bridgetech was born to deliver reliable, first class solutions for clients.
We will always be honest with you, making it clear from the outset what we’re able to deliver and what falls outside of our sphere of capability. We prefer to under-promise, rather than setting impossible expectations that will leave you feeling 'short-changed'.
We believe that happy, motivated and committed employees create the foundations for first-class client service and a great business overall. Bridgetech provides the platform on which our people can build their career. Through training, mentoring, coaching and talent management we meet each person at their level, growing and developing them along their agreed path.
It is this focus on talent that underpins our business and allows us to deliver a first-class service to each and every one of our clients.
At Bridgetech there is no ivory tower, with board directors locked away, operating at a distance from our clients and teams. We operate an open access philosophy, allowing continuous discussion within our business and offering dialogue with any client, at any time and with any one of our people.
From our CEO to the most junior employee, we are all here to help and we are happy to talk. We strongly believe in this fundamental value and we actively encourage this direct engagement.
It is becoming something of a cliché, but how easy are your suppliers to work with? We also understand that it is unnecessarily hard work engaging with a new provider. At Bridgetech, we have broken down every step of the client engagement process to ensure a smooth implementation and have defined what we believe to be the path of least resistance in each area.
Short, simple legal documents, smooth implementation, accurate operational management and on-going client care are all fundamental parts of this process.
We keep this approach under constant review by challenging each other, analysing if this is as easy and efficient as it can be, from our client’s perspective.